Billing & Invoices
Transparent billing, detailed invoices, and flexible payment options.
How billing works
PrintPort3D uses simple, transparent billing—you only pay when orders are fulfilled. No monthly fees, no subscriptions.
Pay-As-You-Go Model
Charges only apply when your products are printed and shipped. No upfront costs or hidden fees.
No monthly fees
What you're charged for
Every order has two cost components:
The cost to 3D print your item, including:
- Material (filament based on weight)
- Labor (print time converted to cost)
- Quality control and packaging
- Optional add-ons (LED kits, parts, etc.)
You purchase shipping labels through your own Shippo account (connected via OAuth):
- Discounted carrier rates (30-50% off retail)
- Cost based on package size, weight, and destination
- Multiple carriers: USPS, UPS, FedEx
- Billed directly by Shippo to your account
- Transaction fees (PrintPort3D covers these)
- Platform commissions (0% take rate)
- Monthly subscriptions or account fees
- Storage or listing fees
- Customer service charges
Viewing invoices
Detailed invoices are generated for every order:
Access billing page
Navigate to Settings → Billing or click your profile → Billing & Invoices
View invoice list
See all invoices with date, order number, amount, and status. Use filters to find specific invoices.
Download invoice
Click any invoice to view details, then Download PDF for your records or accounting.
- Order number and date
- Customer name and address
- Product details (name, SKU, quantity)
- Production cost breakdown
- Shipping cost (carrier and service)
- Total charge
- Payment method used
- Transaction ID for reference
Managing payment methods
Add and manage payment methods for automatic order billing:
Accepted payment methods
Adding a payment method
Go to Billing settings
Settings → Billing → Payment Methods
Click Add Payment Method
Choose card or bank account
Enter details
Card number, expiration, CVV, and billing address
Set as default (optional)
Toggle "Use as default payment method" to charge this card for all orders
Automatic charging
When you're billed
Charges occur based on order fulfillment:
Each order is charged separately when it ships. You see exactly what each order costs in real-time. A Stripe receipt is emailed to you for every charge.
Failed payments
If a payment fails, here's what happens:
You receive an email immediately explaining why payment failed (expired card, insufficient funds, etc.)
We retry the charge automatically after 24 hours in case it was a temporary issue
You have 7 days to update your payment method. Contact support if you need assistance. returned
Multiple failed payments may pause new order fulfillment until balance is paid
Keep payment info current
Disputes and chargebacks
If a charge to your payment method seems incorrect:
Disputing a charge
If you believe a charge is incorrect:
Review the invoice
Find the charge in your billing history and download the detailed invoice
Contact support
If the charge is still unclear, contact support with the invoice number. We'll investigate within 24 hours.
Resolution
Valid errors are refunded immediately. Most disputes are resolved in 1-3 business days.
Always contact PrintPort3D support before disputing through your bank. Chargebacks can suspend your account and prevent resolution. We're happy to refund genuine errors—just ask!
Billing history & receipts
Access your billing history and receipts:
View all past charges in your dashboard under Settings → Billing. Each transaction shows the order number, amount, date, and payment method used. For detailed exports, use your Stripe dashboard.
For US sellers, Stripe provides annual tax forms:
- 1099-K: Issued if you process $600+ in payments (IRS requirement)
- Available through your Stripe dashboard by January 31st each year