Terms of Service

You must be at least 18 years old, or the age of majority where you live if that is higher, and you must have the legal capacity to enter into this contract. The Services are not directed to children, and we do not knowingly permit anyone under 18 to hold an Account. If we learn that an Account holder is underage we will close the Account and delete the associated personal information, except records we are required to keep by law.

You may not use the Services if you are barred from doing so under applicable law, if you are located in a country subject to comprehensive United States sanctions, or if we have previously suspended or terminated your Account.

Keep your credentials confidential, do not share them, and tell us promptly at security@printport3d.com if you believe your Account has been accessed without your permission. You are responsible for activity under your Account, except to the extent the activity results from our failure to meet our own security obligations. We may suspend an Account we reasonably believe has been compromised, and will tell you why.

We may ask you to verify your identity, business details or tax information before you use certain features — for example, submitting Orders for fulfilment, or where tax or sanctions screening requires it. We may limit access to those features until verification is complete. Verification requirements come from payment, tax and anti-fraud rules, not from our discretion.

We may change, add to or discontinue parts of the Services. If we discontinue a feature you are actively using, or make a change that materially reduces the functionality you rely on, we will give you at least 30 days’ notice by email unless the change is required for security, legal compliance or to address an emergency. If a paid feature is withdrawn, we will refund any prepaid amount covering the period after withdrawal.

Products are built up in layers. The following are characteristics of that process rather than defects in a Product, and Section 13.2 excludes them from the warranty:

• Visible layer lines and support marks are inherent to the process. Post-processing is available on some Products at additional cost.
• Colour varies between material batches, printers and lighting. Screen images are representative, not exact matches.
• Some shrinkage or warping occurs with certain materials and geometries. We take steps to minimise it.
• Material properties differ from injection-moulded or machined equivalents. Unless a Product is expressly rated and certified for it, Products are not suitable for load-bearing, structural, high-temperature, food-contact, medical, automotive, aerospace, firearm, or life-safety applications.

Unless we agree a different figure in writing for a specific Order, we manufacture to a tolerance of ±0.5 mm or ±1% of the nominal dimension, whichever is greater. A Product within that tolerance conforms to specification. A Product outside it does not, and is covered by the limited warranty in Section 13.

You are responsible for the files you submit. Files must be in a supported format, use correct units and scale, have watertight (manifold) geometry, and respect the minimum feature sizes published for the chosen material and process. We may attempt automatic repair of minor defects but do not guarantee it will succeed, and we will not redesign your model.

We manufacture what you submit. If a Product is printed accurately from your file but the file itself is wrong — wrong scale, wrong dimensions, a modelling error, a part that does not fit its counterpart — that is not a manufacturing defect and is not covered by the limited warranty. If our automated analysis flags a problem before production, we will tell you and pause the Order rather than print a part we expect to fail.

What we do on every Order:

• Visual inspection for obvious defects — failed prints, delamination, gross deformation, wrong material or colour.
• Verification that the file used for production matches the file on the Order.
• Dimensional verification on a sampling basis against the tolerance in Section 5.2.

What we do not do, unless separately agreed in writing:

• Functional, load, fatigue or environmental testing.
• Material certification, traceability or lot testing.
• Full-dimension inspection of every unit, or first-article inspection.
• Any assessment of whether a design is fit for the purpose you intend.

If your application requires certified inspection or material certification, arrange it independently before relying on a Product.

If you bought directly from us, we ship within the time stated at checkout. If no time is stated, we ship within 30 days of receiving your Order and payment.

If we cannot ship in that time, we will notify you, give you a revised date, and offer you the choice to wait or to cancel for a full refund. If you do not respond to a notice of delay, we will cancel and refund. You do not lose that right because production has already started.

If you are a Seller sending us Orders to fulfil, the clock starts when you approve the Order for production, not when your customer places it. Orders wait for your approval unless you have enabled automatic fulfilment — so the commitment you have made to your own customer is yours to manage, and you should set your storefront’s dispatch times with our production time in mind.

Delivery dates after despatch are estimates and depend on the carrier. Production times vary with queue depth, order complexity, material availability, equipment maintenance and reprints.

To generate a design, we send your prompts, parameters, any reference images you supply, and the working code of your design to third-party AI providers who run the models on our behalf. They are named in our sub-processor list, and they change as we change models — currently Microsoft (Azure AI Foundry), Amazon Web Services (Bedrock), OpenRouter, OpenAI and fal.ai.

If you ask Studio for something it needs to look up — a real product’s dimensions, for example — we send a short extract of your request to a web search service, and we may download and use reference images it returns.

Before your text leaves our systems we run it through an automatic redaction step that removes email addresses, telephone numbers, payment identifiers and street addresses. It is a safeguard, not a guarantee — do not put personal or confidential information into a prompt.

Our agreements with Microsoft Azure AI Foundry and Amazon Bedrock provide that your inputs and Output are not used to train their models and are not retained by them beyond what is needed to return a result and to run abuse monitoring. For any other provider we route to, we cannot give you that assurance for every model. The Privacy Policy names which providers those are.

We retain prompts and Output until you delete the project, and in any event no longer than 24 months after you last opened it — whichever comes first — to operate and improve the Services, to investigate abuse and safety issues, and to defend claims. See the Privacy Policy.

As between you and PrintPort3D, and subject to the rest of this section, we grant you a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, sublicensable and transferable licence to all rights we may hold in the Output generated from your prompts, and we will not assert ownership of it. You may use, modify, manufacture and sell that Output, including commercially.

• Prompt Studio to reproduce, imitate or derive from a third party’s copyrighted design, trademark, trade dress, character or brand — including by describing it, naming it, or uploading an image of it.
• Upload reference images you do not have the rights to use, or that contain a person who has not consented.
• Generate anything in the prohibited categories in Section 8.
• Use Output or the Services to train or fine-tune a machine-learning model that generates 3D geometry or CAD code.
• Scrape, bulk-export or systematically harvest other users’ Output, our reference library, or our prompts and system instructions.
• Attempt to extract our underlying prompts, model routing, or design library through prompt injection or otherwise.

Everything you generate in Studio and then list or sell is Content, and Sections 7 and 8 apply to it in full.

Studio usage is metered in credits, drawn from your account balance. Each action shows its price before you confirm it, and we do not start work we cannot charge for.

• Credits we grant you — welcome credits, promotional credits, goodwill adjustments — have no cash value, cannot be transferred or redeemed for money, and may expire on notice.
• Money you have actually paid us and not yet used is not a credit and is not subject to that. If you close your Account, or we close it for any reason other than your breach, we return it.
• If a generation fails on our side — a provider error, capacity, a superseded job — we credit the charge back automatically. You do not need to ask.

We may apply reasonable rate limits, and may suspend generation that is abusive, automated at scale, or aimed at circumventing these Terms.

Studio is provided on an as-available basis and depends on third-party model providers. We may change the underlying models, and your results may change as a result.

Generated designs may reference open-source component libraries — currently BOSL2 (open source, under its own licence) and PP (our own component library). Those libraries remain subject to their own licence terms, which travel with the Output. Section 6.2 gives you our rights in the Output; it does not and cannot give you rights in third-party code.

You keep all ownership of your Content. We claim none. This section sets out only the licence we need in order to run the Services for you.

By submitting Content, you represent and warrant that:

• You created it, or you hold all rights, licences and permissions needed for the uses described in these Terms — including the right to have it manufactured and sold commercially.
• It does not infringe or misappropriate anyone’s copyright, patent, trademark, trade dress, trade secret, publicity, privacy or moral rights.
• It does not incorporate third-party characters, logos, brands or designs without written authorisation for commercial use.
• Where it derives from third-party material, you have complied with the licence — including attribution and share-alike terms — and the licence permits commercial use. Content under a non-commercial licence (for example Creative Commons BY-NC, BY-NC-SA or BY-NC-ND) may not be sold through the Services without a separate commercial licence.
• Everything you tell us about it — its origin, its licence status, its description and its specifications — is accurate.
• You are responsible for its structural integrity, safety and fitness for purpose. We do not review designs for engineering soundness or regulatory compliance.

If you are relying on Studio Output, read Section 6.3 before making the ownership warranty above.

To run the Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, analyse, modify (for technical purposes such as repair, slicing, orientation and support generation), transmit and display your Content, and to manufacture Products from it — solely to operate, secure, support and improve the Services and to fulfil your Orders. We may sublicense these rights to our sub-processors and manufacturing partners only to the extent needed to do those things.

To market the Services — for example, featuring your design in a gallery, a case study or an advertisement — we will ask you first and will not do it unless you agree. You can withdraw that agreement at any time by writing to support@printport3d.com. Withdrawing stops future promotional use; it does not require us to recall material already printed or distributed.

The operational licence ends when you delete Content, except that we may retain and use it for as long as needed to complete Orders already placed, and thereafter for the retention periods set out in the Privacy Policy — currently 90 days after the associated product is removed (see the Privacy Policy for how that is enforced today) — and for as long as we must keep it to comply with law or defend a claim.

The Services — our software, models, prompts, design libraries, interfaces, text, graphics and logos — belong to us or our licensors and are protected by intellectual property law. We grant you a limited, revocable, non-transferable licence to use the Services as permitted by these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer or create derivative works from them, except to the extent that restriction is unenforceable under applicable law (for example, the interoperability rights under Article 6 of EU Directive 2009/24/EC).

If you send us suggestions or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation. You are not obliged to send us feedback, and we are not obliged to keep it confidential.

You may not submit Content, or list or order Products, that:

• Infringes intellectual property: including counterfeits, replicas of branded goods, unlicensed use of characters, team or brand logos, or celebrity likenesses.
• Is a weapon or weapon component: firearms and any functional firearm part, receiver or frame; suppressors; conversion or auto-sear devices; magazines where restricted; ammunition; and any item designed principally to injure a person.
• Facilitates crime: devices to defeat locks, immobilisers, security or safety mechanisms; card skimmers; signal jammers; interception or covert surveillance devices.
• Is sexually explicit: pornographic content, and any sexual content involving minors, which we report to the National Center for Missing & Exploited Children (NCMEC) CyberTipline as 18 U.S.C. §2258A requires.
• Is controlled technical data: model files or data controlled under the International Traffic in Arms Regulations (22 C.F.R. Part 120) or requiring an export licence under the Export Administration Regulations.
• Promotes hatred or violence: hate symbols, terrorist or extremist material, or content attacking people on the basis of a protected characteristic.
• Impersonates or deceives: official government or law-enforcement identification, insignia, badges or documents; items designed to pass as genuine currency or official seals.
• Is unsafe or makes safety claims: items intended to injure, items that would fail dangerously in normal use, medical devices and their parts, personal protective equipment, and life-safety equipment. Such Products require certification that we do not hold.
• Is a children’s product: Products designed or intended primarily for children 12 and under, as defined by 15 U.S.C. §2052(a)(2), including toys and infant products. Such Products require third-party testing and a Children’s Product Certificate.
• Depicts a figure with a face: figures, miniatures, dolls and characters depicting people or animals with modelled facial features, regardless of intended use or audience. The rights to a depicted likeness or character cannot be verified, and classification as a children’s product depends on design and appeal rather than stated purpose.
• Contacts food or the mouth: Products intended to hold, serve or contact food or drink, and musical instruments and their playable components. Printed surfaces cannot be certified as food-safe or for mouth contact.
• Is age-restricted: Products intended for use with alcohol, gambling, tobacco, cannabis or other drugs, including drug paraphernalia. Such Products are subject to legal and marketplace age restrictions.
• Is religious or spiritual: religious objects and symbols, and Products marketed for fortune-telling, astrology, luck, protection or similar purposes. Conformity with religious requirements cannot be verified, and spiritual claims cannot be substantiated.
• Is seasonal: Products intended for a specific holiday or festival, including Christmas, Halloween, Easter and Valentine’s Day. Demand for such Products is concentrated in short periods, and timely delivery cannot be assured.
• Is unlawful in the jurisdiction where it will be made, sold, shipped or used, or that we are barred from making by export control or sanctions law.

• Breaking the law, or using the Services to help someone else break it.
• Interfering with the Services — probing, scanning, load-testing without authorisation, circumventing security or rate limits, or transmitting malicious code.
• Scraping or automated access outside any API we publish.
• Harvesting other users’ personal information.
• Manipulating prices, reviews, rankings or search results, or creating Accounts to evade a suspension.
• Reverse engineering the Services, except where that restriction is unenforceable by law.

If you are a security researcher, we welcome reports at security@printport3d.com. We will not pursue claims against you for good-faith research that respects user privacy, avoids service degradation and gives us reasonable time to remediate before disclosure.

We may refuse, remove or decline to manufacture any Content or Order — including one that breaks no rule in Section 8 — where producing it would, in our reasonable commercial judgement, expose us to legal, safety, reputational or capacity risk. We will tell you the reason under Section 9.2.

We may also cancel an Order, before or after payment, for suspected fraud, a manifest pricing error, inability to source the specified material, or a legal or safety concern. Where we cancel an accepted Order for a reason other than your breach or a manifest error, we refund you in full and, if you are a Consumer, reimburse your reasonable additional cost of obtaining an equivalent product elsewhere, up to the Order value.

A refund. If we cancel a paid Order, we refund it in full to your original payment method, promptly and in any event within 7 business days.

A reason. We will tell you what we removed or refused and why, unless telling you would break the law, prejudice an investigation into fraud or abuse, or create a security risk.

An appeal. You may contest any removal, refusal, suspension or termination by writing to support@printport3d.com. A person who was not responsible for the original decision will review it, and we will respond within 14 days. Using this process does not affect any other right you have, including your rights under Section 20.

Nothing in this section limits your legal rights or our liability under Section 15. Additional protections apply to business users established in the European Union — see Section 21.

If you see Content or a Product on the Services that you believe is illegal or breaks Section 8, tell us at support@printport3d.com. Include a link, what is wrong with it, and how to reach you. Copyright complaints have their own route in Section 10.

We review reports we receive and act where we agree. We aim to acknowledge every report within 5 business days and to tell you the outcome, and if you gave us contact details we will tell you how to challenge the decision. We are not obliged to monitor Content proactively, and nothing here creates an obligation to review Content nobody has told us about. Reports made in bad faith or at volume may be deprioritised, and we may suspend an account that repeatedly abuses this process.

If you breach these Terms we may remove Content, restrict features, suspend or terminate your Account, and report unlawful activity to the authorities. Where the breach is capable of being fixed and there is no urgent risk, we will ask you to fix it first.

We may set off amounts you owe us — including chargebacks, refunds, fees and losses we actually incur from your breach — against any balance we hold for you, as described in Section 11.3. We will not forfeit a balance as a penalty.

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. §512. To submit a notice, send our designated agent a written communication that includes all of the following:

1. Your physical or electronic signature, as the copyright owner or someone authorised to act for them.
2. Identification of the copyrighted work claimed to be infringed, or a representative list if there are several.
3. Identification of the material claimed to be infringing, with enough information — a URL is best — for us to locate it.
4. Your name, address, telephone number and email address.
5. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorised to act for the owner.

Our designated agent is registered with the United States Copyright Office in the DMCA Designated Agent Directory.

On a valid notice we remove or disable access to the material expeditiously and notify the user who posted it, including a copy of the notice.

Counter-notice. If you believe your material was removed by mistake or misidentification, you may send our agent a counter-notice containing: your signature; identification of the material and where it appeared; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; your name, address and telephone number; and your consent to the jurisdiction of the federal court for your district (or, if you are outside the United States, any district in which we may be found) and to accept service from the person who sent the original notice.

Restoration. If we receive a valid counter-notice, we will forward it to the original complainant and restore the material in 10 to 14 business days unless they tell us they have filed a court action seeking to restrain the activity, as §512(g) requires.

We terminate the Accounts of users who repeatedly infringe. In practice: we record every valid notice against the Account and notify the user each time; a pattern of valid, uncontested notices leads to termination, normally by the third. A notice stops counting if the user prevails on a counter-notice or the complainant withdraws. We may terminate sooner for egregious or wilful infringement, or later where the circumstances warrant. We keep records of the notices we receive and of the action we took.

For trademark, publicity, design-right or patent complaints, write to legal@printport3d.com with your registration or right details, the material complained of, and the basis of the complaint. We follow a comparable notice, counter-notice and repeat-offender process.

• Comply with applicable law — consumer protection, product safety, labelling, advertising, export control, sanctions and tax.
• Provide any consumer warnings your Products require, including a California Proposition 65 warning where one applies to your customers. We give you the material information you need for this.
• Pass to your customers the material and safety information we give you, including that Products are not toys, not food-safe, not medical devices, not protective equipment, not rated for load-bearing or high-temperature use, and contain small parts unsuitable for children under 3.
• Not describe a Product as safe, child-safe, food-safe, certified, load-rated, protective or fit for a medical or safety purpose unless you hold, and can produce on request, the testing or certification that substantiates the claim.
• Describe Products accurately and keep listings current.
• Handle Buyer enquiries in good faith and within a reasonable time.
• Hold the business licences and registrations your activity requires.
• Determine, collect and remit the taxes you are responsible for.

You may connect third-party marketplaces and storefronts — currently Shopify, Etsy, Amazon, eBay, Walmart, TikTok Shop, WooCommerce, BigCommerce, Squarespace, Wix, Magento. Connections are made and held inside your own Shippo account; we read the list of stores you have connected and match listings to your PrintPort products by SKU. We do not hold a direct integration with any marketplace and we never create, edit or publish a listing on your behalf.

Each marketplace has its own terms and privacy policy and is an independent controller of the data it holds. You are responsible for complying with their rules, and for having the right to pass us the customer data those connections carry — including the right to have us process your customers’ names and delivery addresses in order to fulfil their orders.

You pay us for fulfilment. Specifically:

• What we charge. A per-Order fulfilment charge made up of material cost plus a tiered production charge, calculated from the printed volume, the material you select and the machine time your part requires. Every Order carries a minimum fulfilment charge of $2.00: where material cost plus the production charge for an Order comes to less than $2.00, the fulfilment charge for that Order is $2.00. The minimum applies once per Order, not per unit, and does not include shipping. The current rates are shown in your dashboard, and the price for each Order is shown to you before you approve it.
• When we charge. We authorise your payment method when a label is purchased for the Order and capture on completion. Orders are not fulfilled automatically: they wait for your approval unless you have turned automatic fulfilment on.
• Shipping. Labels are purchased through your own connected shipping account and billed to you by that provider, not by us, except where we expressly quote shipping as part of a charge.
• Failed charges. If a charge fails, we may pause fulfilment on your Orders until it is settled. Amounts unpaid after 30 days may be referred for collection, and you are responsible for reasonable costs of recovery.
• Set-off. Where we do hold a balance for you — for example a promotional credit or a refund owed — we may apply it against amounts you owe us, and we will itemise any such application. We will not confiscate a balance as a penalty.
• Taxes. Because we are not the seller of record for your sales, you are responsible for determining, collecting and remitting the taxes arising from them, and for your own tax reporting. We charge tax on our fulfilment services where we are required to.
• Currency. All amounts are in U.S. Dollars (USD).

Custom Orders placed with us directly — where a buyer checks out on our own storefront — work differently: the buyer prepays us in full at checkout, and Section 12 governs that transaction.

What a balance is. Any balance we hold for you is a prepayment for our own services only. It is not a deposit, is not held on trust, cannot be transferred to a third party, and is not redeemable for cash except as Section 6.6 provides.

We may change our fees on at least 30 days’ notice by email and in your dashboard. A fee change never applies retroactively to an Order already approved. If you do not accept a change, you may stop submitting Orders and close your Account before it takes effect.

You are an independent business. Nothing here creates employment, agency, partnership or joint venture. You are responsible for claims arising from the Products you design and sell, including product liability, personal injury and property damage claims. We strongly recommend carrying product liability insurance, and we may require evidence of it for higher-risk categories or higher volumes.

Product claims. In addition to Section 16, and without regard to fault, you will defend, indemnify and hold harmless PrintPort3D and the people who work for us or act on our behalf against third-party claims, and resulting damages, losses and reasonable legal costs, arising from a Product you design, list, sell or distribute through the Services — including product liability, personal injury, death, property damage, failure-to-warn, recall and consumer-protection claims, and claims arising from how you describe, market or label the Product — except to the extent the claim is caused by our failure to manufacture the Product from your Content, in the material specified in the Order and within the Manufacturing tolerance. The procedure in Section 16.2 applies. Where you carry product liability insurance, you will ask your insurer to name PrintPort3D as an additional insured for Products we manufacture for you.

In addition to Section 16, you will indemnify us against claims that your Content or Products infringe or misappropriate a third party’s intellectual property rights, on the terms and with the procedural protections set out in that section.

Where we ship to your customer, risk passes to you on delivery to the address you specify. If a parcel is lost or damaged in transit, we will, at your election, reprint the Order or credit the fulfilment charge — tell us within 7 days of delivery for visible damage, within a reasonable time of discovery for damage you could not reasonably have seen, or within 30 days of the estimated delivery date for a parcel that never arrives.

You are responsible for the address you pass us, for the dispatch commitments you make to your own customer, and for that customer’s consumer rights against you. We are responsible to you for manufacturing to the standard in Section 5 and for the warranty in Section 13.

International shipments. Orders to addresses outside the United States ship with a customs declaration prepared from your catalog data, on delivered-duties-unpaid terms: the recipient is responsible for any import duties, taxes or brokerage their country charges. Customs inspection, delay, or seizure is outside our control and is not a lost or damaged parcel under this section. You are responsible for the accuracy of any tariff classification you set on a product and for not listing internationally items we identify as restricted in air transport.

We will keep your model files and design data confidential, use them only to fulfil your Orders and operate the Services, disclose them only to sub-processors and manufacturing partners under equivalent obligations, and protect them with appropriate technical and organisational measures. This obligation survives termination for three years, and indefinitely for anything that is a trade secret.

This section applies wherever we process personal data of your customers on your behalf. The GDPR and UK GDPR terms below apply where you are established in, or offer goods to people in, the EEA or the UK. The California terms below apply wherever the CCPA applies to you. The rest applies in all cases.

Precedence. This section prevails over any other provision of these Terms — including the licence in Section 7.3 — to the extent it applies to personal data of your customers. Nothing in Section 7.3 authorises us to use that data to improve the Services or to train any model.

Roles. You are the controller and we are your processor for the customer personal data you pass us in order to have Orders fulfilled. We remain an independent controller for our own security, fraud, legal and tax records, and for deciding which manufacturing and shipping providers we use.

Scope. Subject matter: fulfilment of Orders. Duration: while your Account is open, plus the retention periods in our Privacy Policy. Nature and purpose: receiving, manufacturing, packing, shipping and supporting Orders. Types of personal data: name, delivery address, contact details, order contents. Categories of data subject: your customers.

We will:

• process that personal data only on your documented instructions, which these Terms and your use of the Services constitute, unless the law requires otherwise — in which case we will tell you first unless the law forbids it;
• ensure the people we allow to process it are under a duty of confidence;
• apply appropriate technical and organisational measures under Article 32, as described in our Privacy Policy;
• engage sub-processors only under written terms no less protective than these. Our current sub-processors are listed at /legal/subprocessors; we will update that page before a new one begins processing, and you may object on reasonable data-protection grounds, in which case we will propose an alternative or you may stop using the affected feature;
• assist you, so far as we reasonably can, in responding to data subject requests under Articles 12–22 and in meeting your Article 32–36 obligations, including notifying you without undue delay after becoming aware of a personal data breach affecting your customers’ data;
• at your choice, delete or return that personal data at the end of the engagement, except what we must keep by law; and
• tell you immediately if, in our opinion, an instruction you give us would breach data protection law; and
• make available the information reasonably needed to demonstrate compliance with this section, and allow and contribute to audits — which we will in the first instance seek to satisfy by providing a current third-party report or a completed security questionnaire, without prejudice to your right to inspect where that is not sufficient.

International transfers. Where you are in the EEA or UK and we receive that personal data here, we do so under the European Commission’s Standard Contractual Clauses (Module Two, controller to processor), together with the UK International Data Transfer Addendum. We use Module Three for our own onward transfers to sub-processors. Those Clauses prevail over anything else in these Terms — including Sections 19 and 20 — to the extent of any conflict, as Clause 5 requires. Ask privacy@printport3d.com for the Clauses with their annexes — which set out the parties, the categories of data and data subjects, the retention periods, the technical and organisational measures we apply, and the sub-processor list.

California. For the purposes of the CCPA we are your service provider for that data. We will not sell or share it, retain, use or disclose it for any purpose other than performing the services for you, retain, use or disclose it outside the direct business relationship, or combine it with data from other sources except as the CCPA permits. We certify that we understand these restrictions and will comply with them (11 CCR §7051(a)(5)).

Tell us about any dispute over a fulfilment charge within 60 days of the charge, after which it is final. Any claim arising out of these Terms must be brought within one year of when it arose. Neither of these applies to a Consumer.

Placing an Order is an offer to buy. The contract forms when we send you an Order confirmation accepting it. We may decline an Order under Section 9; if we have already taken payment for an Order we decline, we refund it in full within 7 business days.

• Prices are in U.S. Dollars (USD) unless stated otherwise, and the price that applies is the one shown when you place your Order.
• Taxes are calculated at checkout based on your delivery address where we are required to collect them.
• International Orders may attract customs duties and import taxes, payable by you unless checkout says otherwise.
• If a price was obviously wrong — a manifest error — we may cancel and refund rather than fulfil, and we will contact you first where we can.
• Payments are processed by Stripe. We do not store full card numbers.

Risk of loss stays with us until the Product is delivered to you at the address you gave. If a shipment is lost or damaged in transit, we replace or refund it. Tell us within 7 days of delivery where the damage is visible on the outside of the package, and within a reasonable time of discovery for damage you could not reasonably have seen on delivery; for a shipment that never arrives, within 30 days of the estimated delivery date. Photographs of the item and packaging help us make a carrier claim, and we may ask for them.

Nothing in this paragraph shortens the time you have to exercise a statutory right, and if you are a Consumer in the EU or UK you have at least two months from discovery.

You are responsible for giving us a correct, deliverable address. Where a Product cannot lawfully be shipped to a destination, we will tell you and refund.

Where a return is accepted:

• Defective or non-conforming. Replacement or refund at your election, and we pay return shipping. See the limited warranty in Section 13.
• Damaged in transit. Replacement or refund; report within 7 days of delivery.
• Wrong item. We send the correct item at no cost and pay for the return of the wrong one.
• Your design error. A Product printed accurately from your file is not defective. We may offer a discounted reprint as a courtesy.
• Refund timing. To your original payment method promptly — and in any event within seven working days where you paid by any means other than a payment card, and within one billing cycle where you paid by card. If you are in the EU or UK, within 14 days.

None of this limits your statutory rights. If you are in the EU or the UK, see Section 21 for your withdrawal and conformity rights, which are additional to this policy.

Unless the listing expressly says otherwise and carries the relevant certification, Products are not toys, not food-safe, not medical devices, not protective equipment, and not rated for load-bearing or high-temperature use. Products may have small parts, sharp edges or points. Keep them away from children under 3. You are responsible for deciding whether a Product is suitable for what you intend to do with it.

California Proposition 65. 3D-printing materials can contain chemicals known to the State of California to cause cancer or reproductive harm. Where a Product we sell to a California consumer requires it, we provide the warning that Cal. Health & Safety Code §25249.6 requires, at or before purchase. On the fulfilment path, the Seller placing the Product on the market is responsible for the warning to its own customers (Section 11.1), and we give Sellers the material information they need to provide it.

If you believe a Product is unsafe, stop using it and contact support@printport3d.com immediately. We will investigate, and we report to regulators where required.

Where we manufacture Products sold to consumers in the European Union or the United Kingdom, we will not place a Product on that market as manufacturer unless an economic operator or responsible person established there has been appointed for it under Regulation (EU) 2023/988 and Regulation (EU) 2019/1020, and identified on the product, its packaging or the documentation supplied with it. Until that appointment is in place we do not offer Products for sale to consumers in the European Union or the United Kingdom from our own storefront. Where a Seller sells to those consumers from their own storefront, the Seller is the one placing the Product on that market and is responsible for the obligations that come with it — we will give them the manufacturing information they need. Ask us at support@printport3d.com if you cannot find it.

If we recall a Product you bought, we will notify you directly where we can identify you, and offer you — at your choice — repair, replacement or a refund, at no cost to you (Articles 35 and 37, Regulation (EU) 2023/988).

If a Product presents a safety risk we will notify the relevant authority — the EU Safety Gate, the UK Office for Product Safety and Standards, or the U.S. Consumer Product Safety Commission as applicable — and take corrective action, which may include a recall.

If a recall is needed, Sellers must cooperate: stop selling the affected Product immediately, give us the contact details we need to reach affected customers, and pass on our recall notice. Where the defect originates in the Seller’s design, the Seller bears the cost of the recall; where it originates in our manufacturing, we do.

For 30 days from delivery, we warrant to the original purchaser — and, where we manufactured the Product to fulfil a Seller’s order, to the end customer who receives it — that a Product we manufactured will:

• be free from defects in workmanship and materials;
• match the file and specification on the Order; and
• conform to the dimensional tolerance in Section 5.2.

If it does not, tell us within 30 days of discovering the problem and we will, at your election, replace it or refund it. We pay return shipping on warranty claims. If you are an end customer who bought the Product from a Seller, our refund obligation is to pay you the price you paid the Seller for that Product, up to the amount the Seller paid us for it, and we may satisfy it by replacing the Product instead. Where both a Seller and their end customer claim for the same Product we owe one remedy only, and we will satisfy whichever of them notifies us first; the other’s claim is discharged to that extent.

This is your sole and exclusive remedy for a defective Product and our entire obligation — except that if this remedy fails of its essential purpose, you may pursue any other remedy available at law. Section 15 still applies to those remedies, except that Section 15.1 (excluded losses) does not apply where the failure of the remedy was caused by our breach.

This notice requirement applies to the express warranty in this section only. It does not shorten or condition any implied warranty or other statutory right you have.

• The inherent characteristics of 3D printing described in Section 5.1 — layer lines, minor colour variation, support marks.
• Errors originating in your file or specification.
• Normal wear, misuse, modification, accident, or use outside the limits in Section 12.5.
• Products manufactured by a Seller rather than by us — those are the Seller’s responsibility.

Subject to the carve-outs above, and to the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost revenue, lost goodwill, lost data or business interruption, however caused and on any theory of liability, even if advised of the possibility.

Subject to the carve-outs above, our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) US$100. For a claim under Section 13 by an end customer, “the amounts you paid us” means the amounts paid to us for the Product in question.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so these limits may not apply to you. Where a limitation is held unenforceable, it applies to the maximum extent permitted and the remainder of this section survives.

You will defend, indemnify and hold harmless PrintPort3D and the people who work for us or act on our behalf (and, if we are or become part of a larger organisation, its affiliates and their officers, directors, employees and agents) from third-party claims, and resulting damages, losses and reasonable legal costs, arising from any of the following where the claim results from your wilful act or omission or your negligence — except that the intellectual-property indemnity in Section 11.6 applies without regard to fault:

• your Content, including a claim that it infringes or misappropriates a third party’s rights;
• Products you design, list, sell or distribute through the Services;
• your breach of these Terms or of applicable law; or
• your misrepresentation about ownership or licensing of Content.

To claim under this section we will:

• notify you promptly in writing (a delay only reduces your obligation to the extent it prejudices you);
• give you sole control of the defence and settlement, provided any settlement that admits fault on our part, or imposes an obligation on us, needs our written consent, not to be unreasonably withheld; and
• give you reasonable cooperation at your expense.

We may participate with our own counsel at our own cost. We may assume control of the defence if you do not take it up promptly, and then our reasonable costs are recoverable from you. This section survives termination.

We will defend and indemnify you against a third-party claim that the Services themselves — as provided by us and used in accordance with these Terms — infringe that party’s intellectual property rights, on the same procedural terms in reverse. This does not cover claims arising from your Content, from Studio Output generated in response to your prompts, from your combination of the Services with anything else, or from your use in breach of these Terms.

Close your Account at any time by writing to support@printport3d.com. We will confirm within 5 business days and act on it. Closing your Account does not cancel Orders already in production, and does not relieve either of us of obligations already incurred.

We may suspend or terminate your Account for breach of these Terms, fraud or unlawful activity, non-payment, a legal or regulatory requirement, or a serious security risk. Except where there is an urgent risk to people, security or legal compliance, we will give you notice and — where the problem can be fixed — a reasonable opportunity to fix it before we terminate. Business users established in the EU get the additional notice and reasons required by Section 21.

We may also terminate an Account for convenience on 30 days’ notice.

• Your right to use the Services ends.
• Orders already accepted are either completed or cancelled and refunded.
• We settle any balance we hold for you after lawful set-off under Section 11.3, including the return of any money you paid us and have not used, on the terms in Section 6.6.
• We will send you a copy of your Content on request, at any time while we still hold it. After 30 days we begin deleting it on the schedule in the Privacy Policy.
• Orders already in production are either completed and shipped or cancelled and refunded, at our election; we will tell you which. We do not destroy printed inventory you have paid for without telling you first.
• Amounts you owe us become due.

These sections survive termination: 5 (the tolerance the warranty is measured against), 7 (content and IP, as to licences that by their terms survive), 8, 10, 11.3 (payment for fulfilment and set-off), 11.7 (transit risk), 11.8 (confidentiality), 11.9 (data protection), 11.10 (time limits), 12.5 and 12.6 (product safety and recalls), 13 (for Products already delivered), 14, 15, 16, 17.3, 19, 20, 21 (region-specific terms), and 22.

Before starting arbitration or a lawsuit, send a Notice of Dispute to disputes@printport3d.com describing the problem, what you have tried, and what you want. We will do the same for a dispute we have with you. Both parties will try in good faith to resolve it for 60 days from receipt, and either may request a telephone conference.

This step is a condition precedent to starting arbitration. Any limitation period is paused while it runs. A demand filed without it may be dismissed or stayed. It does not apply to a claim for injunctive or emergency relief, to a small claims action under Section 20.4, or where waiting would cause you irreparable harm.

If we cannot resolve it, you and PrintPort3D agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration, not in court, administered by JAMS under its rules then in effect (its Streamlined Rules for claims under US$250,000, its Comprehensive Rules above that), as modified here. The Federal Arbitration Act governs the interpretation and enforcement of this section.

For consumer disputes, arbitration is conducted in accordance with the JAMS Consumer Arbitration Minimum Standards. You pay no more than US$250 in filing fees, and PrintPort3D pays all other fees and costs charged by the administrator and the arbitrator. If you are a business user and the administrator’s fees would exceed the amount in dispute, PrintPort3D pays the excess.

If JAMS is unavailable or declines to administer, the parties will use the American Arbitration Association (AAA) under its consumer or commercial rules as applicable; if neither will administer, either party may ask a court to appoint an arbitrator under §5 of the Federal Arbitration Act. This section does not fail for want of an administrator.

If you are a consumer, arbitration takes place wherever you elect: in the county where you live, remotely by video or telephone, or on documents alone. We will not ask you to travel. If you are a business user, arbitration takes place in Los Angeles County, California, or remotely by agreement.

The arbitrator may award any relief a court could award to that individual party, including statutory damages and legal fees where a statute provides for them. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

Either party may, without waiving anything in this section:

• bring an individual claim in small claims court if it qualifies;
• seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the Services; and
• bring an action to compel arbitration or enforce an award.

A court, not an arbitrator, decides whether Section 20.5 (class action waiver) and Section 20.7 (public injunctive relief) are enforceable, and whether the fee allocation in Section 20.2 is enforceable. Everything else about the scope, interpretation and enforceability of this section is for the arbitrator.

If 50 or more demands of substantially similar kind are filed against PrintPort3D by or with the assistance of the same firm or coordinated group, they will be administered in batches of up to 50. Each batch is assigned one arbitrator, proceeds as a single consolidated case for fee purposes, and the parties will attempt to resolve the remaining batches in light of the outcomes of the first two, which serve as bellwethers. Limitation periods are paused for all claimants in the queue while batching proceeds.

Any claimant whose demand has not been resolved within 180 days of filing may, on written notice, elect to proceed in individual arbitration outside the batching process, or to bring the claim in a court of competent jurisdiction. No claimant pays higher fees in a batch than they would pay filing individually. Where the administrator’s own mass-arbitration procedures apply, those procedures govern to the extent of any inconsistency with this Section 20.6, except that the claimant’s right of election in the preceding paragraph applies in all cases and is not displaced by any administrator procedure.

This provision does not create a class action, does not permit any claimant’s individual claim to be decided without their participation, and does not reduce anyone’s substantive rights.

Nothing in this section waives your right to seek public injunctive relief — an injunction whose primary purpose is to prohibit unlawful acts that threaten the public — where the law gives you that right. A claim for public injunctive relief is not subject to arbitration and is instead brought in any court of competent jurisdiction, including a court in the county where you live — the forum selection in Section 19 does not apply to a Consumer’s claim for public injunctive relief. If such a claim is brought alongside arbitrable claims, the arbitrable claims proceed first in arbitration and the court claim is stayed until the arbitration concludes.

You may opt out of this entire Section 20 — arbitration, the class waiver and the jury waiver — by emailing disputes@printport3d.com with the subject line “Arbitration Opt-Out” within 30 days of the date you first accept these Terms, or within 30 days of the date any material change to this Section 20 takes effect, whichever is later. Include your name, the email on your Account, and a statement that you are opting out. That is all we require: no form, no notarisation, no postal mail. Your opt-out is effective when you send it, whether or not we confirm receipt.

We will confirm receipt in writing. Opting out affects nothing else in these Terms, and we will not close your Account, change your pricing or otherwise disadvantage you for doing it. If you opt out, disputes go to the courts identified in Section 19 — except that if you are a Consumer you may instead bring your claim in the courts of the county or federal district where you live.

If Section 20.5 (class action waiver) is found unenforceable as to a particular claim or request for relief, that claim or request is severed and proceeds in court, and the remainder of this section continues to apply to all other claims. If Section 20.7 (public injunctive relief) is found unenforceable, that subsection alone is severed and the rest of this section survives.

If any other part of this section is found unenforceable, it is severed and the rest continues to apply.

This section survives termination of your Account and of these Terms. A change to it does not apply to a dispute of which we had notice before the change took effect.

• Section 20 does not apply to you at all. No part of it — not the agreement to arbitrate, not the class action waiver, not the jury waiver, not the coordinated-filings protocol — binds a Consumer resident in the EU, EEA or UK. You may bring proceedings in your local courts.
• Right of withdrawal. You have 14 days from delivery to withdraw from a purchase without giving a reason, and we refund within 14 days of being told, by telling us in any clear statement — an email to support@printport3d.com is enough, and you may use the model withdrawal form in Annex I(B) of the Consumer Rights Directive if you prefer. This does not apply to a Product made to your own specification or clearly personalised at your request — for example one printed from a file you supplied, or configured to your own dimensions or text (Consumer Rights Directive 2011/83/EU Art. 16(c)). It does apply to a Product printed on demand from one of our standard designs that you did not individualise, and to anything we supply from stock. The listing tells you which applies before you order. We pay the cost of returning the goods.
• Legal guarantee of conformity. You have a minimum two-year legal guarantee that goods conform to the contract (Directive (EU) 2019/771), in addition to the warranty in Section 13. UK consumers have the equivalent rights under the Consumer Rights Act 2015 ss.9–11, including the 30-day short-term right to reject non-conforming goods for a full refund (ss.20–24), which we cannot exclude. UK cancellation rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Dispute resolution. We have not committed to any consumer ADR entity, and we are not obliged to use one. You may still approach your national consumer ADR body, and nothing stops you going to your local courts.
• Unfair terms. No term here is intended to bind you if it would be unfair under Directive 93/13/EEC or the Consumer Rights Act 2015, and such a term does not apply to you.

Without accepting that Regulation (EU) 2019/1150 applies to us — Section 4 explains why we do not consider ourselves an online intermediation service — we give Sellers established in the European Union the following protections on a voluntary basis:

• Notice of changes. At least 30 days before changes to these Terms take effect (the Regulation requires 15). You may terminate before they do.
• Statement of reasons. If we restrict, suspend or terminate your listings or Account, we give you a written statement of the specific grounds — before the restriction takes effect where we restrict or suspend, and at least 30 days in advance where we terminate, except where the law requires otherwise or there is repeated or serious breach.
• Internal complaint handling. Complaints to legal@printport3d.com are handled promptly, effectively and individually.
• Mediation. We are willing to engage in good faith with an independent mediator to resolve disputes out of court, and will agree one with you if it comes to that.

We apply the Digital Services Act’s statement-of-reasons and internal complaint-handling standards to our moderation decisions (Sections 9.2 and 9.3). We may ask any Seller for identification information we are required by law to hold, and may suspend fulfilment where it is not provided.

Under Cal. Civ. Code §1789.3, users of the Services are entitled to this notice: you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

California residents have privacy rights described in our Privacy Policy and at Your privacy choices.

The Services are “commercial computer software” and “commercial computer software documentation” under 48 C.F.R. 12.212, and are provided with the restricted rights set out in 48 C.F.R. 12.211 and 12.212.

These Terms, the Privacy Policy, the fee information shown in your dashboard, and any product-specific terms presented to you at the point of use are the entire agreement between you and PrintPort3D about the Services, and replace all previous agreements and understandings on the subject. Nothing in this clause limits liability for fraudulent misrepresentation.

If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest remains in force. Section 20.9 governs severance within the dispute resolution section.

Failing to enforce a provision is not a waiver of it. A waiver must be in writing.

You may not assign these Terms without our written consent, except to a successor to your business on notice to us. We may assign these Terms to a successor, an affiliate, or a buyer of the business or its assets, on notice to you — provided the assignee agrees in writing to be bound by these Terms and the assignment does not reduce your rights. Your rights under Section 20 are unaffected by any assignment.

Neither party is liable for failure or delay caused by events beyond its reasonable control — natural disasters, war, terrorism, civil unrest, epidemics, labour disputes, government action, carrier failure, or failures of third-party infrastructure or services. This does not excuse an obligation to pay or refund money, and if a force majeure event prevents us shipping your Order you may cancel for a full refund.

We give you notice by email to the address on your Account, or in the product. You give us notice at legal@printport3d.com, except for disputes (Section 20.1) and copyright notices (Section 10.2), which have their own addresses. Keep your contact details current.

These Terms create no rights for anyone who is not a party, except that (a) the persons we may indemnify under Section 16 may enforce that section, and (b) an end customer who receives a Product we manufactured to fulfil a Seller’s order may enforce the limited warranty in Section 13.

You will comply with US export control and sanctions laws, including the Export Administration Regulations, the International Traffic in Arms Regulations (22 C.F.R. Parts 120–130) and the regulations of the Office of Foreign Assets Control. You represent that you are not located in, ordinarily resident in, or acting for anyone in a comprehensively sanctioned jurisdiction, and that you are not on a restricted-party list.

These Terms are written in English; any translation is provided for convenience and the English version governs. Headings are for reference only.