DocsOrders & fulfillment

Order statuses

A complete reference for every order status, what each one means, and whether it requires action.

5 min read

Every order shows a single status: a colored dot and a plain-language label such as Printing or Payment declined. This page lists every status, explains what it means, and tells you whether it is yours to resolve or handled automatically.

How statuses are set

You never set a status manually. PrintPort3D derives each one on the server from where the order is in production and shipping, then displays it as a dot and a label on the Orders page (/orders). Statuses update automatically: when anything changes, your order book refreshes on its own.

The dot color indicates how much attention an order needs:

Blue or green — the order is progressing on its own. No action is required.
Amber or red — the order needs your attention. It appears under the Action required tab.
Grey — the order is closed, either refunded or cancelled.

Statuses that do not exist

PrintPort3D has no Processing, Post-Processing, In Transit, or Quality Check status. If an older guide references those labels, disregard them. The complete vocabulary is the two tables below.

Automatic statuses

Most orders move through the following sequence automatically, from the moment a sale arrives to the moment it is delivered. Each status is informational: it reports where the order is and requires nothing from you.

The automatic lifecycle

Status	What it means	Act?
Awaiting payment	The sale arrived and payment is being settled before anything prints.	No
Confirmed	Payment is authorized and the order is accepted. It is headed for the print queue.	No
Queued	The order is queued and lined up to print.	No
Printing	The order is printing.	No
Printed	Printing is complete; the order is being finished and prepared to pack.	No
Ready to ship	Made and packed, awaiting a shipping label and pickup.	No
Shipped	The order is in transit. The order row shows a tracking link.	No
Delivered	The carrier marked the order delivered.	No

Awaiting payment
What it means
The sale arrived and payment is being settled before anything prints.
Act?No
Confirmed
What it means
Payment is authorized and the order is accepted. It is headed for the print queue.
Act?No
Queued
What it means
The order is queued and lined up to print.
Act?No
Printing
What it meansThe order is printing.
Act?No
Printed
What it means
Printing is complete; the order is being finished and prepared to pack.
Act?No
Ready to ship
What it means
Made and packed, awaiting a shipping label and pickup.
Act?No
Shipped
What it means
The order is in transit. The order row shows a tracking link.
Act?No
Delivered
What it means
The carrier marked the order delivered.
Act?No

These statuses require no action

You do not approve, advance, or confirm any of these steps. They appear under the In production tab, and once complete, under Fulfilled. For a full tour of the order book — the tabs, the drawer, and the per-part progress bar — see The Orders page.

Statuses that require action

When an order cannot proceed on its own, its label changes to describe the problem and the order moves to the top of your Action required tab, sorted by the amount of money at stake. The table below lists every such status and what to do. A few require nothing from you and are included so you recognize them.

Problem, review, and closed statuses

Status	What it means	What to do
Payment declined	Your saved card was declined when we tried to charge the make cost.	Open the order and tap Retry card. There is no automatic retry.
Label failed	The shipping label could not be purchased.	Open the order. Tap Try again to re-buy the label, or Fix address if the carrier rejected the address.
No product match	The order’s SKU does not match any product in your Catalog, so it cannot be made.	Tap Map product, select the correct Catalog product, and confirm.
Needs review	The order is held for a review only you can clear.	Open the order. The drawer shows the single required action or routes you to Support.
Reprinting	A print did not pass, so it is being remade automatically at no extra charge.	Nothing. This reports progress, not a failure.
Delivery problem	Something went wrong in transit to your customer.	Tap Get help with this to reach Support. There is no reship or address-fix button.
Refund / Replacement requested	A refund or replacement is under review by our team.	Nothing required. Add details with Get help with this if you wish.
Paused	The order is temporarily held.	Tap Get help with this. A person needs to review it.
On hold	The order is held for a manual check.	Tap Get help with this to reach Support.
Held for approval	You approve each order, and this one is waiting for your go-ahead.	Open the order and tap Approve. This charges your card and starts production.
Refunded	The order was refunded and is now closed.	Nothing. This order is complete.
Cancelled	The order was cancelled and is now closed.	Nothing. This order is complete.

Payment declined
What it means
Your saved card was declined when we tried to charge the make cost.
What to do
Open the order and tap Retry card. There is no automatic retry.
Label failed
What it means
The shipping label could not be purchased.
What to do
Open the order. Tap Try again to re-buy the label, or Fix address if the carrier rejected the address.
No product match
What it means
The order’s SKU does not match any product in your Catalog, so it cannot be made.
What to do
Tap Map product, select the correct Catalog product, and confirm.
Needs review
What it means
The order is held for a review only you can clear.
What to do
Open the order. The drawer shows the single required action or routes you to Support.
Reprinting
What it means
A print did not pass, so it is being remade automatically at no extra charge.
What to do
Nothing. This reports progress, not a failure.
Delivery problem
What it means
Something went wrong in transit to your customer.
What to do
Tap Get help with this to reach Support. There is no reship or address-fix button.
Refund / Replacement requested
What it means
A refund or replacement is under review by our team.
What to do
Nothing required. Add details with Get help with this if you wish.
Paused
What it means
The order is temporarily held.
What to do
Tap Get help with this. A person needs to review it.
On hold
What it means
The order is held for a manual check.
What to do
Tap Get help with this to reach Support.
Held for approval
What it means
You approve each order, and this one is waiting for your go-ahead.
What to do
Open the order and tap Approve. This charges your card and starts production.
Refunded
What it means
The order was refunded and is now closed.
What to do
Nothing. This order is complete.
Cancelled
What it means
The order was cancelled and is now closed.
What to do
Nothing. This order is complete.

Five actions in the order drawer

Every fix above uses one of five controls in the order drawer. There is no in-app button to edit an address, change options, cancel, or reprint; those requests go through Support. For the full walkthrough, see Fix order problems.

Retry cardPayment declined: Re-runs your saved card to charge the make cost. There is a short cooldown between attempts.
Map productNo product match: Matches the unrecognized item to a Catalog product. It charges your card, starts production, and remembers the match for future orders.
ApproveHeld for approval: Charges your card and sends the order to production. Appears only when you approve each order.
Request refundRefunds: Submits a reason for our team to review. You do not set the amount or type — see Refunds & replacements.
Get help with thisEverything else: Opens a Support ticket tied to this order. This is the action for Delivery problem, Paused, On hold, and generic reviews.

Where statuses appear in your order book

The Orders page is exception-first: it sorts orders so the ones that need you are impossible to miss. Every status on this page falls into exactly one tab, each with a live count.

The Orders page with Action required, In production, Late, Fulfilled, and All tabs above rows showing statuses like Payment declined, Refund requested, and Held for approval, each with its action button. — Every status lands in one of these tabs. The Action required tab collects the red and amber statuses and pairs each with its single action.

Action required — every red or amber status from the second table. This is your to-do list.
In production — the automatic path: Confirmed through Ready to ship, plus Reprinting.
Late — appears only when an open order has passed its ship-by promise, an internal 72-hour (3-day) window, or 48 hours for TikTok Shop orders. It reflects timing rather than a status of its own — see Tracking & delivery.
Fulfilled — Shipped, Delivered, Refunded, and Cancelled.
All — every order in one list.

Approve-each mode changes the flow

If you turn off automatic fulfillment, new orders park at Held for approval rather than flowing straight to production, and your card is charged only when you tap Approve. See Automatic vs manual.

Next steps

Fix order problemsStep-by-step for declined cards, unmatched SKUs, and bad addresses.The Orders pageThe order book, the drawer, and the per-part progress bar.Automatic vs manualLet orders flow, or approve each one before it prints.Tracking & deliveryTracking links, delivery windows, and what “late” means.Refunds & replacementsHow a refund request works and who decides it.Custom ordersOne-off, prepaid print jobs that ship from our warehouse.

How statuses are set#

Automatic statuses#

Statuses that require action#