The Overview

Overview adapts to where you are in setup. You land on it as soon as your email is verified — there is no setup wizard in the way. Before your first order it shows Get started: five steps in two groups, with a count such as “2 of 5 complete” and a progress bar above them.

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Your catalog — try the service first; nothing to connect:

1. 1

   Upload a model

   An STL, 3MF, OBJ or STEP file. Each one comes back weighed, timed and priced. See Upload a design.
2. 2

   Add a product

   Pick a model, materials and colors; the unit cost is locked and the SKU is what orders match on. The step completes when a product is live — a draft says so and offers to publish it, because orders for a draft’s SKU arrive unmatched. See Create a product.

Your order path — connect these before orders can arrive and be made:

1. 3

   Connect Shippo — required to receive orders

   Shippo imports orders from your storefronts and buys the shipping labels. See Connect Shippo.
2. 4

   Link a storefront in Shippo — required to import sales

   Attach Shopify, Etsy or another store inside Shippo so its orders import. See Link your store in Shippo. A store already linked in a Shippo account you have not connected yet shows as waiting — it imports once Shippo is connected.
3. 5

   Add a payment method — required before production

   Production is charged per order, when the order is made. See Add your payment card.

Only the next unfinished step is opened up, with its button; completed steps collapse to what they achieved, for example “3 models uploaded” or “Connected · orders import”. Beside the steps, How an order routes sets out the four stages every order follows (Placed, Printed, Packed and labeled, Shipped), with a link to order a sample to any address. When every step is complete but no order has arrived yet, the page reads “Ready for your first order.”

Once orders exist, the title is followed by one line of facts for the selected range, such as “Last 30 days · 182 orders · 4 need action · 24 in production · 1 past ship-by.” The count that needs action is amber and the count past ship-by is red, so the line reads as a status at a glance.

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Below it sit four figures. Each is a read, not a control.

The top-right holds the range tabs: 24h · 7d · 30d · All, defaulting to 30d. These are trailing windows (“the last 30 days”), never calendar months. Changing the range re-reads the figures, the facts line, the profit and loss, sales by channel and top products.

Most orders route to production on their own. Needs your attention lists only what requires a decision, with a count and the amount on hold. Account alerts come first, then up to six orders, each with a one-tap action. The order with the most money at stake gets the primary button. Click an order’s text to open the order drawer in place; if more than six need action, an “All N in Orders” link opens the full list under Orders → Action required.

Priced below costReview pricing

Open orders whose net came out negative. The link opens your Catalog filtered to below-cost products; see Price your products.

Payment method declined repeatedlyUpdate card

Two or more declined charges in the last 30 days. The link opens billing in Settings.

Orders held — no payment methodAdd card

Orders have arrived and no card is on file, so they cannot be made.

Shippo disconnected / No storefront connectedReconnect / Connect

A connection is missing, which stops orders importing or labels being bought.

Each order’s button states exactly what it needs:

When nothing needs a decision, the panel reads “Nothing needs your attention.” For the full procedure on each fix, see Fix order problems and Refunds & replacements.

On the floor is every order in motion, by stage, in four columns: Queued, Printing, Ready to ship and Shipped. Each column shows its count and its first three orders — orders past ship-by first, then the oldest — with the product’s picture, the order number, what is in it and who it is for. An order past its ship-by date is outlined and marked past ship-by in red. + N more opens the rest in Orders. Orders that need your action are left off the board; they are in the list above it. On a phone the columns stack and show two orders each.

The ship-by date comes from the fulfillment promise window: 72 hours from order to shipped by default (48 hours for TikTok Shop orders), flagged at-risk once 70% of it has elapsed. This is a platform setting, not something you configure. See Tracking & delivery for how “late” is defined.

Down the right side, Profit and loss lays the selected range out top to bottom, with a bar showing what share went to production, to postage, and to you.

Sales by channel splits gross sales by storefront, and Top products ranks what sold in the range, each with its picture and units sold. Statuses across the workspace use the same vocabulary — Printing, Shipped, Payment declined — defined in full on Order statuses.

The layout is fixed and identical for everyone: there are no panels to pin, collapse or rearrange. Overview is a read on your shop, not a workspace to arrange.

Overview links out to the rest of your workspace. Continue with whichever area you need next.